Our final installment in this Active Listening series deals with using “I” messages, and a method known as “Redirecting”.
By using “I” in your statements, you direct focus back to the problem and not to the person you are listening to. An “I-message” lets you share with the speaker what you are feeling and why — for example, “I know you have a lot to say, but I need to clarify on. . .”, or “I would like to know more about what you just said regarding…”. Use of “I” messages
We’re going to switch gears a bit this week. We’ve been focusing on how to listen effectively in the way that we, as listeners, speak. Our techniques today deal with how and when to NOT speak!
Our first approach is known as the “effective pause”. This is where, as you are responding to the speaker, you very deliberately pause at key points. This allows you to add emphasis to what you are about to communicate. This serves to tell the person you’re interacting with that