March 28, 2017

By now, if you’ve been keeping up with our series on Active Listening, you should be getting very good at it.  And so, you’re ready for an advanced technique called “Probing”, you listening rockstar you!  Probing is an approach using hypothetical questions to elicit mo...

March 21, 2017

This week’s approach continues to build on the “reflecting” technique, but focuses entirely on precisely what the speaker is feeling. This is referred to as “Emotional Labeling”.   Using this approach, the listener puts perceived feelings into words in an effort to hel...

March 7, 2017

This week, we’re going to tackle a particularly effective technique: giving feedback.  This is an area that we all probably think we already understand.  Well, we say, I’m great at telling my spouse what to do and how to do it to fix any situation!  Uh-huh.  That’s why...

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