April 17, 2017

Our final installment in this Active Listening series deals with using “I” messages, and a method known as “Redirecting”.

By using “I” in your statements, you direct focus back to the problem and not to the person you are listening to. An “I-message” lets you share wi...

April 4, 2017

We’re going to switch gears a bit this week.  We’ve been focusing on how to listen effectively in the way that we, as listeners, speak.  Our techniques today deal with how and when to NOT speak!
Our first approach is known as the “effective pause”.  This is wher...

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